FAQ

Are your watches waterproof?
Yes they are! All of our timepieces have been tested to be up to 3ATM water resistant. However, to keep your timepiece in its best condition, try to avoid getting it too wet or it may cause damage.
 
How long is the warranty on Aubert Cavallo?
Each Aubert Cavallo timepiece includes a 12 month international warranty for your ultimate peace of mind.
We are so confident of the quality and durability of our products, that we are giving you a cast iron 1 year warranty with every purchase. Our warranty includes all internal parts of the watch.
Warranty will not cover:
Battery replacement
Wear and tear and ageing (e.g. scratched crystal; alteration of the colour and/or material of straps and or chains, such as leather, textile, rubber, peeling of the plating) 
Wear and tear of clothing.
Any damage on any part of the watches resulting from abnormal/abusive use, lack of care, negligence, accidents.
 
How long is my order going to take to arrive?
Without knowing the exact specifics of your location and the products you ordered, it’s difficult to say. We offer FREE international delivery. If you need very urgent express international delivery please write to our support team and we will do our best to take care of you.
 
Can Aubert Cavallo offer a 100% money-back guarantee?
For specific refunds and other policies visit our Terms Of Service
 
Does Aubert Cavallo ship internationally?
Absolutely. If you can read this, chances are that we ship to you. Check our Shipping Policy for the specifics. Any issues during the checkout process contact AubertCavallo@gmail.com so that we can take care as soon as we can.
 
If the watches/clothing items are too small or too big can I get a refund and return or a swap?
For sizing issues, there are no refunds or returns because all relevant measurements are stated on the product descriptions. If you change your mind about the  product you're allowed to return it for an immediate full-refund either in store credit or money depending on your situation.
 
Returns only valid if it arrives back to Aubert Cavallo in the same perfect condition as which it left (within 30 days). Check our Refund Policy if unsure.